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2018 New | Microsoft certification MB2-718 training material | MB2-718 Exam

Knowing Microsoft MB2-718 exam topics are also valuable in your preparation. Show the details of MB2-718 exam topics below.
Manage Cases, the Knowledge Base, and the Interactive Service Hub  (25% – 30%)
Manage Queues, Entitlements, and Service Level Agreements (SLAs) (20% – 25%)
Implement Service Management Analysis and Voice of the Customer Surveys (15% – 20%)
Manage the Unified Service Desk (USD)  (15% – 20%)
Manage Dynamics Field Service and the Interacitve Services Hub (15% – 20%)

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Share some MCSE MB2-718 exam questions and answers below.
You implement the Unified Service Desk (USD). You plan to implement a window navigation rule.
Which two statements are true? Each answer represents a complete solution.
A. You must populate the form and entity or URL fields for specific rules.
B. Rules are evaluated based on the order number,
C. You must use the display name to reference the entity in the rule.
D. You must configure default rules so that they are evaluated first
Answer: B, D

You need to implement Microsoft Power BI to analyze and visualize data.
Which two actions can you perform? Each correct answer presents a complete solution.
A. Use iframes to display content
B. Implement custom visualizations.
C. Use a file that is stored in Microsoft OneDrive as a data source.
D. Display the most recent version of the data always.
Answer: A,B

You implement the Unified Service Desk (USD).
Which three statements regarding the debugger are true? Each correct answer presents a complete solution.
A. The debugger allows you to review data parameters from static log files.
B. The debugger allows you to review real-time data parameters.
C. The debugger allows you to review action calls from static log files.
D. The debugger is a USD hosted control.
E. The debugger allows you to review real-time action calls.
F. The debugger is a standalone tool.
Answer: A,C,E

You implement the Unified Service Desk (USD). You plan to implement actions and replacement parameters.
Which three symbols are valid replacement keys? Each correct answer presents a complete solution.
A. ^
B. –
C. +
D. $
E. ~
Answer: A,C,D

10 . You plan to deploy Unified Service Desk (USD).
You need to install all USD components and verify the installation.
Which three actions should you perform? Each correct answer presents part of the solutioi
A. Deploy USD packages to the Microsoft Dynamics 365 instance.
B. Install the USD client on a development computer.
C. Run the USD client and connect to the Microsoft Dynamics 365.
D. In the USD application, configure client diagnostic logging.
E. Install computer telephony integration (CTI) adapters.
Answer: A,B,C

11 . You have a Microsoft Dynamics 365 environment and you are using Unified Service Desk (USD) in a call center scenario. Users must be able to ask their customers questions that will trigger defined follow on actions. You need to provide users with guidance for their customer interactions.
What should you use?
A. agent scripts
B. knowledge management
C. CRM dialogs
D. CRM workflows
Answer: A

You need to implement Microsoft Power Bl to analyze and visualize data. Which two actions can you perform? Each correct answer presents a complete solution.
A. Use iframes to display content
B. Implement custom visualizations.
C. Use a file that is stored in Microsoft OneDrive as a data source.
D. Display the most recent version of the data always.
Answer: A,D

You are creating a new survey with the Voice of the Customer Survey designer.
Which two statements regarding the Voice of the Customer Survey designer are true? Each correct answer presents a complete solution.
A. The Complete page must always display last.
B. The Welcome page must always display first.
C. Surveys can have up to three pages.
D. Surveys can contain unlimited questions.
Answer: AB

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